Help Center

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General Information

Passports and VISAS? It is your responsibility to have valid travel documents. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure. We do not accept any responsibility if you cannot travel because you have not complied with these requirements.
Who will pick me up from the airport? You will be greeted by a Carnival Utopia Experience representative upon arrival at the airport at the final destination.
Are the Islands safe? Your safety is our NUMBER ONE PRIORITY. Our team comprises persons trained in security management, and First Aid.
Can I get transportation to go to other places not listed on my Carnival Utopia itinerary? Yes, we can provide you with transportation to other events at an additional cost.
Do you offer payment plans? In the event you are unable to pay for your experience in full, you can use our simple payment plan. More information can be found here – https://carnivalutopia.com/frequently-asked-questions/#payments
Are meals included? Breakfast is included at our hotel partners ONLY. You are responsible for arranging additional meal unless stated otherwise in the description of our experiences.
Can I use my cell phone there? Yes you can. Be sure to contact your mobile phone provider and confirm international roaming/texting is added to your phone prior to your trip.
What should i pack? 1. Before you leave. Sometimes with all the excitement of getting to the Carnival destination, we tend to overlook the simple things we need to do before. Imagine how you will feel if you did all this planning for the time of your life, only to realize you can’t go because your passport is missing or expired… or you don’t have the required Visas for transit… or worst yet, getting to the destination and leaving your wallet at home. That being said, for this essential part of the checklist, make sure you check off the following: Your passport. Make sure you have it, and it’s valid (some countries require you have at least six months left in your passport). Visas. Take another look at your flight plan and confirm whether or not you require a Visa. Wallet. Make sure to keep it where you can see it. Possible on top of your passport. Cash and credit cards. Have some emergency cash with you just in case there are issues with your credit card. Alert the credit card company about your travel, so that they don’t block valid transactions. Medication. Refill subscriptions or bring along any medication you may need. 2. Beauty and hygiene The items in this section are by no means exhaustive. What you pack here largely various on your body routines. You may consider purchasing some of these items at the destination, but it’s always a good idea to at least pack the basics, as you may not find your brand available at any of the retails stores. *Toothbrush and toothpaste. *Soap, body wash, face wash. *Deodorant, perfumes, and colognes. Face and body lotions. Hairbrush and comb. Women may also want to walk with their curling iron. Shampoo, conditioner and other hair styling products. Make-up, and make-up remover. Razors and shaving accessories. Wet wipes. Nail polish and nail polish remover. Feminine pads. 3. Bring activity-appropriate clothing, shoes and accessories. Now let’s get to your most burning question. What should I pack to wear to all these carnival fetes, and what do I need for the road (street parade). For the fetes: Summer casual/chic clothing. At most events, men wear shirts, polos, or tee shirts with shorts, or jeans. Women tend to wear rompers, skirts, stylish blouses and vests, short shorts, sandals, sneakers, heels and wedges. Swimwear, cover-up, sandals. This is worn mainly at “boat ride” parties (party cruises). Handbags, pouches (fanny pack), wrist-lets. For the beach: Swimwear, and beach wraps. Beach towel. Slippers. Sunblock. For J’ouvert: Shorts and/or tights you don’t mind getting dirty and possibly throwing away at the end. Comfortable sneakers or boots you don’t mind getting dirty and possibly throwing away at the end. Baby oil or baby gel. This helps the mud and paint come off your skin at the end of the party. Plastic shower cap, and bandana. In case you need to cover the $500 doo, cover your head with the shower cap, then tie the bandana over it. For the road: Sunglasses, and sunblock (SPF 100). You will be partying in the sun all day long. Comfortable sneakers, boots. Gel insoles. Carnival stockings. Carnival make-up complete with face gems, glitter, etc. Pouches (fanny packs), wristlets. 4. Capturing the moment and staying connected. Ideally whats happens at Carnival, stays at Carnival… however some of us want to be able to relive and share this experience. And why not. These will be some of the best days of your life. We also to stay connected with friends and family (and sometimes the office) back home. Here’s a look at what you can bring along. Smartphone. Consider a dual sim mobile device. You can purchase a local data sim card, to ensure you stay connected at least via messaging tools like WhatsApp. Chargers. After all, you need to recharge your mobile devices. Camera. A separate camera can help you save battery on your smartphone in the event you do not have a portable charger. Laptop, tablets, headphones.

Booking process

Is there an age limit? You must be 18 years or older
Who books the flight? You are responsible for booking your own flight. We do not include the flights, but we can help you to book the best fight based on your location. No matter where you are flying from we will help you pick the best connections to join the tour on time.
When should I arrive and depart from the Islands? You should plan to arrive by 4 p.m. on the day before (or the day of) & depart anytime after the closing date of the experience. In the event these dates do not work for you, we can adjust your experience for you (additional costs may apply).
When is the deadline to book a Carnival Utopia’ experience? Registration usually closes one month before the start date of the experience.
Do you allow transfers? Yes we allow transfer of experiences, however the financial value of the experience cannot be transferred. Please note that you are responsible for notifying us and, coordinating arrangements with person to whom you are transferring your experience.
Changes to Bookings? Changes cannot be made by yourself via our online booking platform. Changes must be made by emailing info@carnivalutopia.com and may incur an additional cost.


What are the costs and how do payments work? You can pay the entire cost of your experience in one lump sum. Alternatively, payments can be made in installments and must be made by the following deadlines.
Which methods of payment are accepted if I want to book? We accept all major credit cards: Visa, Mastercard, American Express and Discover and bank transfers Name: Carnival Utopia Email address: info@carnivalutopia.com Memo: Include the order number of the experience for which you are paying
When is the deadline to pay my initial deposit? There is no deadline as such, however, there are limited spaces on each experience. Therefore it is in your best interest to secure your place with us as soon as possible.
How do I pay my installments? You may login to your CARNIVAL UTOPIA account at any time to make a payment towards your package, or you can send your payments via Bank Transfer
Are there any hidden costs? There is a charge of 3% plus 30 cents online booking fee on all online credit card payments via our website. Hotels may charge a relatively small amount of $20 to $50 per room upon arrival known as a Tourism Fee. Hotels may also charge a refundable deposit for incidentals.
Problems with Payments If your credit card payment is declined, please contact your bank to check with them for possible reasons for this. If you still have trouble making payments, please use another card or contact info@carnivalutopia.com

Refund Policy

Refunds, Transfers and Cancellations Should you decide to cancel your booking within the first 48 hours, we can refund payments made by you. Unfortunately, should you cancel your booking after 48 hours, NO PART of your payments can be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket). You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.
No Chargebacks You agree and understand that the charges on a credit card are irrevocable, undisputable, indisputable and may not be charged back, contested or challenged now or in the future. Doing so is a material breach of this agreement for which Carnival Utopia would be entitled to attorney fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. Should you not pay the amount submitted by Carnival Utopia for the cost of the chargeback within 30 days after Carnival Utopia has submitted its amount of cost due to you contesting a charge, the charges will be turned over to a collection agency. Carnival Utopia shall have at its sole disposal any other legal remedy it independently chooses to pursue any collection against you for the cost of the chargeback. You further agree that proof of purchase by Carnival Utopia is all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to you. Please refer to our terms and conditions for more information – click here to view our terms and conditions. If you still have more questions please send an email to info@carnivalutopia.com or send a WhatsApp message to +12462307854

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