Refunds, Transfers and Cancellations

Should you decide to cancel your booking within the first 48 hours, we can refund payments made by you. Unfortunately, should you cancel your booking after 48 hours, NO PART of your payments can be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket). You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.

No Chargebacks

You agree and understand that the charges on a credit card are irrevocable, undisputable, indisputable and may not be charged back, contested or challenged now or in the future. Doing so is a material breach of this agreement for which Carnival Utopia would be entitled to attorney fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. Should you not pay the amount submitted by Carnival Utopia for the cost of the chargeback within 30 days after Carnival Utopia has submitted its amount of cost due to you contesting a charge, the charges will be turned over to a collection agency. Carnival Utopia shall have at its sole disposal any other legal remedy it independently chooses to pursue any collection against you for the cost of the chargeback. You further agree that proof of purchase by Carnival Utopia is all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to you. Please refer to our terms and conditions for more information – click here to view our terms and conditions. If you still have more questions please send an email to info@carnivalutopia.com or send a WhatsApp message to +12462307854