FAQs

We have prepared some answers to frequently asked questions!

Whats Included

Accommodations to suit your preference and budget.
Airport transfers and Event Transfers
Welcome package from Carnival utopia.
Meet and greet event where applicable
Experienced team.
Caribbean vibes and energy and culture.
Tours to some of the most beautiful places in the Caribbean.

Booking Process

Is there an age limit?

Yes, the age limit is 18+

Who books the flight?

You are responsible for booking your own flight. We do not include the flights, but we can help you to book the best fight based on your location. No matter where you are flying from we will help you pick the best connections to join the tour on time.

When should I arrive and depart from the Islands?

You should plan to arrive by 4 p.m. on the day before (or the day of) & depart anytime after the closing date of the experience. In the event these dates do not work for you, we can adjust your experience and costs.

When is the deadline to book a package?

Registration deadlines will be posted on our website and social media spaces, however registration usually closes one month before the start of the package.

Do you allow transfers?

Yes. You are responsible for notifying us and coordinating all details and payment arrangements with person to whom you are transferring your package. However please be advised that the financial value of the experience cannot be transferred.

Payment Process

What are the costs and how do payments work?

The entire cost of a Carnival Utopia experience program is broken up into several parts: the initial deposit and a monthly payment that is paid leading up to the start of your experience. For our remote work experiences, the monthly payments are made over the course of your program.

Initial Deposit

The down payment is paid when you officially sign up for a Carnival Utopia experience to secure your spot. When you make this first payment, it shows us your serious commitment to an experience and affords us the confidence to begin booking all of the arrangements on your behalf.

Monthly Payment

The monthly payment is a fee paid at the beginning of every month up until the cost of your experience is paid off in full.
The initial deposit amount will vary depending on the experience you choose and the monthly payment will depend on the full cost of the experience.

Which methods of payment are accepted if I want to book?

We accept all major credit cards: Visa, Mastercard, American Express, and Discover.

When is the deadline to pay my initial deposit?

There is no deadline as such, however there are limited spaces on each trip and prices/deposit amount can increase at any-time without notice. Therefore it is in your best interest to secure your place with us as soon as possible.

How do I pay my installments?

You may login to your CARNIVAL UTOPIA account at any time to make a payment towards your package.

Are there any hidden costs?

There is a charge of 2.9% plus 30 cents online booking fee on all online credit card payments via our website.
Hotels may charge a relatively small amount of $10 to $50 per room upon arrival known as a Tourism Fee.

There are no other hidden costs.

Refunds, Transfers and Cancellations

No refunds will be given after forty-eight (48) hours after first payment for the reservation is made; please plan accordingly.
You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.

General Information

Is travel insurance included in any of the experiences?
No, travel insurance is not included and it is highly recommended you purchase travel insurance. Click here to purchase travel insurance.

Will I need a passport?
Yes, you definitely need a passport to travel to the islands.

Who will pick me up from the airport?
You will be greeted by a Carnival Utopia Experience Ambassador upon arrival at the Airport.

Are the Islands safe?
Your safety is our NUMBER ONE PRIORITY. Our team comprises persons trained in security management, and First Aid.

What about VISAS?
Depending on the destination and your passport issuing country, you may require a visa to enter the experience host island or to transit through the USA, Canada, or the UK. Feel free to contact us with the required information and we will confirm it for you.

Can I get transportation to go to other places not listed on my Carnival Utopia itinerary?
Yes, we can assist with transportation to other events. Please be advised this will be at the client’s expense.

Do you offer payment plans?
Yes we do.

Are meals included?
Meals are included in some of our experiences.

Will there be time to rest?
It is recommended you try to sleep in between the activity schedule.

Can I use my cell phone there?
Yes you can. Be sure to contact your mobile phone provider and confirm international roaming/texting is added to your phone prior to your trip.

What should I pack?
Click here to learn more.

Are you a travel agent?
No we are not travel agents in the traditional context. We are Experience Planners.

What is a fete?
A “fete” is the Caribbean term for a party where Soca is the primary genre of music played.

What is a Cooler Fete?
A cooler-fete is an event where you are allowed to bring your own drinks and food into the venue.

What is an All-Inclusive Fete?
An All-Inclusive Fete is n event that provides unlimited gourmet food and premium drinks. These are highly sought after events, and a must-do during the Carnival season.

If you still have more questions please send an email to [email protected] or complete the contact us form!

Get in Touch with Us

Contact your experienced carnival planner