CARNIVAL UTOPIA Customer Terms of Service.
This is a contract between you (‘the Customer’) and CARNIVAL UTOPIA LLC (‘CARNIVAL UTOPIA, ‘we’, ‘us’, ‘our’). It describes how we will work together. These terms are so important that we cannot have you purchase our service, nor participate in our events unless you agree to them. By purchasing our service (‘reservation’, ‘booking’), and participating in our events, you are agreeing to these terms and the terms expressed in our Customer Participation Agreement, available at https://carnivalutopia.com/customer-participation-agreement/
We periodically update these terms and we will let you know when we do via an in-app notification in your portal, or email.
Customer Participation Agreement
For CARNIVAL UTOPIA’s policy relating to your purchase of our service and participation in our events, please review our Customer Participation Agreement which is hereby incorporated by reference to this Terms of Service. Your acceptance of this Terms of Service constitutes your acceptance and agreement to be bound by our Customer Participation Agreement available at https://carnivalutopia.com/customer-participation-agreement/
Your CARNIVAL UTOPIA Account
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times.
A deposit payment is required to confirm your reservation. Any remaining balances are due 30 days prior to start date of your reservation, otherwise your reservation will be cancelled without issuing a refund; you WILL NOT be allowed to use any part of your reservation (e.g. hotel stay, carnival costume).
Reservations made within 30 days of the start date of the reservation require payment in full.
Refunds, Transfers and Cancellations
No refunds will be given after forty-eight (48) hours after first payment for the reservation is made; please plan accordingly.
You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.
You may traveling as a group and opted to share one room. If for any reason, one or more of your roommates decide to cancel, you and your remaining roommates agree to an automatic increase in the price of your reservation.
Airport transfers, and ground transportation are provided to and from (where applicable) listed airport(s), your accommodation, events included in your reservation, mas camp (if necessary), J’ouvert, tours and the street parade. All other transportation requests may incur an additional fee.
You will be provided with an advanced copy of the travel schedule via WhatsApp or Email. The transport schedule is subject to change at any time. Wait times of between fifteen (15) and thirty (30) minutes, will incur a late fee of $30.00 payable immediately. After thirty (30) minutes of wait time, the transport will depart from the venue; you are then responsible for own transportation arrangements from/to the venue.
You agree to have on your person at all times a working mobile telephone, with an active data plan which will allow you to receive messages from messaging apps. You further agree to have WhatsApp installed on the mobile device for the duration of the reservation.
Pricing and Guarantees
The cost of your reservation is subject to change without notice when prices are released by third-party suppliers. You agree to accept any and all changes to the cost of your reservation that may occur when prices are released by third-party suppliers.
CARNIVAL UTOPIA may not be able to guarantee fulfillment of every request made in your reservation (e.g. a particular hotel, or carnival band, or ticketed event). In the event CARNIVAL UTOPIA is not able to deliver on any of your specific request(s), you will be notified and refunded accordingly.
Third-party Supplier Terms and Conditions
Additional terms and conditions from third-party suppliers will apply to your reservation. Please read these additional terms and conditions which can be found on the supplier’s website carefully. You agree to abide by these additional terms and conditions from third-party suppliers. CARNIVAL UTOPIA is not responsible for any and all breaches to these terms and conditions implicitly or explicitly committed by you, and NO refunds will be issued if you are unable to complete your reservation as a result of any breaches to a third-party supplier’s agreement.
Cancellations by CARNIVAL UTOPIA
CARNIVAL UTOPIA reserves the right to cancel or change the itinerary of a reservation. In the event that CARNIVAL UTOPIA cancels your reservation before you are able to participate, your total trip cost will be refunded provided it qualifies for a refund.
Occasionally, weather or other factors may cause delays getting into or out of an event, or make completing a reservation impossible. In these circumstances, there will be no refunds. CARNIVAL UTOPIA is not responsible for any additional costs (e.g. airline flight changes, additional hotel nights, etc.) associated with reservation delays or itinerary changes due to weather or other factors.
Anti-harassment Policy / Code of Conduct
CARNIVAL UTOPIA is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of our customers in any form. Sexual language and imagery is not appropriate for any indoor or outdoor venue regardless of destination, including tours, workshops, parties and online media.
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a CARNIVAL UTOPIA rep immediately. Customers asked to stop any harassing behavior are expected to comply immediately. Customers violating these rules may be have their reservation cancelled without a refund at the discretion of CARNIVAL UTOPIA.
Passports, Visas & Insurances
CARNIVAL UTOPIA has no special knowledge regarding foreign entry requirements or travel documents. It is the responsibility of all customers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements. As visa and health requirements are subject to changes without notice, CARNIVAL UTOPIA recommends that you verify health and visa requirements with the appropriate consulate prior to departure. We urge customers to review travel prohibitions, warnings, and announcements issued by the relevant governments prior to booking travel to our destinations.
CARNIVAL UTOPIA strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.
We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
CARNIVAL UTOPIA is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.
Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any claims you assert against us, our subsidiaries, carnival suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Service, regardless of whether prior versions of the Terms of Service required arbitration.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Service as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “CARNIVAL UTOPIA Legal: Arbitration Claim Manager,” to [email protected] If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial.
This Terms of Service shall be governed by the laws of the State of Delaware, USA. You agree to submit to the non-exclusive jurisdiction of the Delaware court.
This Terms of Service is not assignable, transferable or sub-licensable by you except with CARNIVAL UTOPIA’s prior written consent. CARNIVAL UTOPIA may transfer, assign or delegate this Terms of Service and its rights and obligations without prior notice to you.
The Terms of Service have been drafted, and shall be construed, in the English language. Any translation of the Terms of Service is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms of Service shall always prevail.
Age Limit for Carnival
Our carnival packages are STRICTLY for persons 18 years or older.
CARNIVAL UTOPIA will not be responsible if the sizes provided and submitted to third-party suppliers for tee-shirts, pants, underwear, bras (regular, wire, other), vests, tank-tops do not fit.
Please contact us at [email protected] to report any violations of this Terms of Service or to pose any questions regarding this Terms of Service or the Service.